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Terms of Service

Version 1.1  ·  Effective date: 23 June 2026  ·  Applies to the Streat Grocery Loyalty Programme Application

1. Definitions

In these Terms, the following expressions have the following meanings:

• "Account" — the personal loyalty account created by a registered customer in the Application.
• "Application" or "App" — the Streat Grocery digital loyalty programme accessible via web browser at the URL operated by the Operator, including all features, pages, and functionality made available to customers.
• "Operator", "we", "us", "our" — Streat Grocery, the legal entity operating the Application, whose full details are set out in Section 2.
• "Customer", "you", "your" — a natural person who has registered for an Account and uses the Application.
• "Qualifying Purchase" — a purchase of goods made in-store at Streat Grocery, evidenced by a valid receipt issued by Streat Grocery at the point of sale, and verified by us following successful receipt review.
• "Receipt" — a printed or digital document issued by Streat Grocery at the point of sale evidencing a transaction, showing at minimum an invoice number or transaction reference, a date, and a total purchase amount.
• "Stamp" — a unit of loyalty credit awarded to your Account upon verification of a Qualifying Purchase, at the rate stated in Section 6. Stamps have no monetary value, are non-transferable, and cannot be redeemed for cash.
• "Reward Threshold" — the number of Stamps that, when reached, triggers the automatic issuance of a Voucher. Reward Thresholds and the corresponding Voucher values are displayed in the Application and may be changed pursuant to Section 9.
• "Voucher" — a single-use digital discount token issued to your Account when you reach a Reward Threshold, redeemable as a monetary discount on a future in-store purchase at Streat Grocery. Vouchers have no cash value and are not transferable.
• "OTP" — a one-time passcode, valid for 10 minutes, delivered to your registered email address and used to authenticate your login.
• "Terms" — these Terms of Service, together with the Privacy Policy, which are incorporated herein by reference.
• "Working Day" — any day other than Saturday, Sunday, or a public holiday in Berlin, Germany.

2. About the Service and the Operator

The Application is operated by:

The Application is a free-of-charge digital service that allows customers of Streat Grocery to: (a) earn Stamps on Qualifying Purchases by uploading receipts; (b) accumulate Stamps towards Reward Thresholds; (c) receive Vouchers automatically upon reaching a Reward Threshold; and (d) redeem Vouchers as discounts on future in-store purchases.

The Application is provided free of charge to customers. The commercial consideration underlying the programme is the customer's continued patronage of the store; no monetary payment is made by the customer for access to the Application or its features.

3. Acceptance, Formation, and Language

A binding agreement incorporating these Terms is formed when you: (a) complete the registration form; (b) check the consent checkbox confirming agreement to these Terms and the Privacy Policy; and (c) click "Create My Account". No agreement is formed before all three steps are completed.

These Terms are provided in English. In the event of any inconsistency between any translation and the English text, the English text prevails. These Terms are governed by German law (see Section 20).

We will store a copy of these Terms as they appeared at the time of your registration and as amended thereafter. You may request the version applicable at any time by emailing info@streatgrocery.com.

4. Eligibility

To register for and use the Application, you must:

• Be a natural person (individuals only; corporate entities may not register as customers).
• Be at least 16 years of age. If you are between 16 and 18, you confirm that your parent or legal guardian has consented to your use of the Application.
• Provide accurate, current, complete, and not misleading information at registration and keep that information up to date.
• Not have previously had an Account terminated by us for cause (breach of these Terms or fraudulent activity).
• Use the Application solely for personal, non-commercial purposes. Employees of Streat Grocery may use the Application as ordinary customers for their personal purchases, subject to the same rules.

Each natural person may hold only one Account. Creating multiple Accounts to accumulate Stamps across them is a breach of these Terms and may result in all associated Accounts being permanently suspended and all Stamps and Vouchers forfeited without compensation.

By registering, you represent and warrant that you meet all eligibility requirements. We reserve the right to request proof of eligibility (e.g., age verification) at any time and to suspend or close Accounts where eligibility cannot be confirmed.

5. Account Registration and Security

Registration is completed by: (a) entering your email address on the login page; (b) entering the OTP delivered to that address (valid for 10 minutes); and (c) completing the registration form with your name, phone number, and any optional fields you choose to provide.

You are solely responsible for: (i) the security and confidentiality of your email account, which is your authentication method; (ii) all activity that occurs under your Account, whether or not authorised by you; and (iii) immediately notifying us at info@streatgrocery.com if you suspect unauthorised access to your Account.

We will never ask for your OTP by phone, email, or in person. If you receive such a request, treat it as fraudulent and report it to us immediately.

We reserve the right to suspend any Account where we reasonably believe a security incident has occurred, and to require re-verification before restoring access.

6. The Loyalty Programme — Earning Stamps

6.1 Stamp Rate

You earn one (1) Stamp for every complete €30 (or currency equivalent) spent in a Qualifying Purchase, as verified by an approved Receipt. Fractional stamps are not awarded; the number of Stamps for any given purchase is determined by dividing the verified purchase total by the stamp rate and rounding down to the nearest whole number. For example: a €75 purchase at a €30-per-stamp rate earns 2 Stamps, not 2.5.

The current stamp rate is displayed on your home screen and in the "How It Works" section of the Application. The rate may be changed pursuant to Section 9.

6.2 Receipt Submission

To claim Stamps for a Qualifying Purchase, you must:

• Upload a clear, legible, unaltered photograph of the original receipt issued by Streat Grocery at the point of sale.
• Ensure the photograph shows the full receipt, including invoice/transaction number, date, and total amount. Photographs where any of these fields are illegible will be rejected.
• Submit the receipt within a reasonable time after purchase. We reserve the right to reject receipts that appear anomalously old without satisfactory explanation, at our sole discretion.
• Submit each receipt only once. The system checks invoice numbers and transaction details against all previously submitted receipts and automatically rejects duplicates.

Receipts from any source other than Streat Grocery will be rejected. We reserve the right to reject receipts that we reasonably believe to be fraudulent, forged, altered, digitally manipulated, or otherwise not genuine.

6.3 Review and Approval

All receipts are subject to review — either automated (OCR extraction and validation) or manual (by an authorised staff member) — before Stamps are credited. We aim to complete reviews within 24 hours of submission on a Working Day, but this is a target, not a guarantee. Stamps are credited only upon approval.

We may request supporting information (e.g., proof of the original paper receipt) before approving a disputed receipt. Failure to provide requested supporting information within 7 days may result in rejection.

6.4 Nature and Validity of Stamps

• Stamps have no monetary value, are non-transferable, and may not be purchased, sold, auctioned, bartered, or exchanged for cash under any circumstances.
• Stamps are personal to your Account and may not be merged with or transferred to any other Account.
• Stamps do not expire as long as your Account remains active. If your Account is closed (by you or by us), all unearned Stamps are forfeited subject to the exceptions in Section 15.
• We reserve the right to expire Stamps on Accounts that have been dormant for more than 24 consecutive months (no login, no receipt submission, no voucher redemption). We will give at least 60 days' written notice by email before expiring any Stamps on the basis of dormancy.

7. The Loyalty Programme — Reward Vouchers

7.1 Issuance

When your Stamp balance reaches a Reward Threshold, a Voucher is issued automatically to your Account. The current Reward Thresholds and associated Voucher values are:

• 5 Stamps → €5 Voucher (€5 Voucher)
• 10 Stamps → €10 Voucher (€10 Voucher)

After a Voucher is issued at the highest Reward Threshold, your Stamp counter resets to zero and you begin earning towards the next reward cycle. Stamps earned in excess of the highest Reward Threshold in a single transaction are carried over to the new cycle.

7.2 Voucher Terms and Conditions

• Vouchers are valid in-store only at Streat Grocery. They cannot be used for online purchases, telephone orders, or at any other retailer.
• Vouchers are single-use. A Voucher is fully consumed on first redemption, regardless of whether the Voucher value exceeds the purchase total. No change, cashback, or credit note will be given for the unused portion.
• One Voucher per transaction. If you hold multiple Vouchers, you may choose which one to apply; the others remain in your Account for future use.
• Vouchers have no cash value and may not be exchanged for cash, credit, or any other form of compensation.
• Vouchers are non-transferable and personal to the Account holder. Vouchers may not be gifted, sold, auctioned, or transferred to any other person or Account.
• Vouchers may not be combined with other vouchers, promotional codes, or discount offers unless Streat Grocery explicitly states otherwise in writing at the time of the offer.
• If a Voucher has an expiry date displayed in the Application, it must be redeemed before midnight (Berlin local time) on that date. Expired Vouchers are automatically voided and cannot be reinstated.
• If no expiry date is displayed, the Voucher remains valid until your Account is closed or until the programme is discontinued (see Section 9.2).

7.3 Redemption Procedure

To redeem a Voucher: (a) open the Application on your device; (b) navigate to "My Card" to display your QR code (which encodes your active Voucher); (c) present the QR code to a member of staff at the till before the transaction is finalised; (d) the staff member will scan the code and apply the discount to your purchase total. Vouchers cannot be applied retrospectively after a transaction has been completed.

If the Application is temporarily unavailable due to a technical fault at the time of redemption, you may ask a staff member to manually record the Voucher code displayed on your Account and apply the discount. We will not unreasonably refuse a redemption request made in good faith where the temporary unavailability of the Application is not attributable to the customer.

8. Stamp Adjustments and Dispute Resolution

Authorised staff and managers may adjust your Stamp balance to: (a) correct errors caused by an incorrect rejection of a valid receipt; (b) credit Stamps for a technical failure that prevented a receipt from being processed; or (c) reverse fraudulently awarded Stamps. All adjustments are logged in the audit system with the reason, amount, actor, and timestamp.

If you believe your Stamp balance is incorrect, or that a receipt has been incorrectly rejected, you may raise a dispute by:

• Contacting store staff in person and presenting the original paper receipt; or
• Emailing info@streatgrocery.com with the receipt date, amount, and, if available, the invoice number, and a description of the issue.

We aim to resolve all disputes within 5 Working Days of receiving sufficient information. We will notify you of the outcome by email. Our decision, following a good-faith review, is final for the purposes of the loyalty programme, but does not affect any statutory consumer law rights you may have.

9. Programme Changes and Discontinuation

9.1 Changes to Programme Rules

We reserve the right to change any aspect of the loyalty programme, including (without limitation): the Stamp earn rate, Reward Thresholds, Voucher values, and Voucher terms and conditions.

• Adverse changes (changes that reduce the value of already-accumulated Stamps, increase existing Reward Thresholds, or reduce Voucher values for Vouchers already issued): we will give registered customers at least 30 days' advance written notice via prominent in-app notice and email to your registered address before any such change takes effect. During the notice period you may redeem any Vouchers you already hold under the existing terms and continue to earn Stamps at the existing rate.
• Neutral or beneficial changes (changes that increase Voucher values, reduce Reward Thresholds, or add new reward tiers): may take effect with immediate notice.
• Changes to future earn rate only (the earn rate for future receipts submitted after the change date, where your existing Stamp balance is unaffected): we will give at least 14 days' notice.

Your continued use of the Application after the effective date of a notified change constitutes acceptance of the changed terms for the programme.

9.2 Programme Discontinuation

If we decide to permanently discontinue the loyalty programme in its entirety, we will:

• Give registered customers at least 90 days' written notice by email and in-app notice, stating the discontinuation date.
• Allow all existing Stamps to continue to be earned and redeemed under current rules throughout the notice period.
• Honour all Vouchers that were validly earned and held in Accounts at the date of the discontinuation notice for a period of at least 90 days from the notice date (i.e., until the programme closes).
• Where the Stamp balance at the discontinuation date would, under the rules in force at the time of the notice, entitle a customer to a Voucher but the Stamp count has not yet reached the next Reward Threshold, we will use reasonable commercial endeavours to issue a pro-rated Voucher or other goodwill gesture, at our discretion.
• Delete all personal data in accordance with the Privacy Policy following the closure of the programme.

10. Acceptable Use

You agree that you will not, and will not attempt to:

• Submit receipts that are forged, digitally altered, photocopied from a previous submission, or otherwise not authentic originals from a genuine purchase at Streat Grocery.
• Submit the same receipt more than once, whether from the same or a different Account.
• Systematically exploit any error, bug, or loophole in the Application to obtain Stamps or Vouchers to which you are not entitled.
• Use automated scripts, bots, crawlers, or any non-human means to interact with the Application.
• Register multiple Accounts or assist any other person in doing so.
• Share your Account QR code, Voucher codes, or login credentials with any other person for the purpose of allowing that person to benefit from your Stamps or Vouchers.
• Impersonate any person or entity, or falsely represent your identity or affiliation.
• Interfere with, disrupt, or impose an unreasonable burden on the infrastructure or security of the Application.
• Attempt to reverse-engineer, decompile, or extract the source code of the Application.
• Use the Application for any commercial purpose, including reselling Vouchers or operating a third-party loyalty aggregation service.
• Violate any applicable law or regulation in connection with your use of the Application.

Any breach of this section may result, at our sole discretion, in: immediate suspension or permanent termination of your Account; forfeiture of all accrued Stamps and Vouchers without compensation; and, where the conduct constitutes fraud or a criminal offence, referral to the relevant authorities and/or civil legal proceedings to recover losses.

11. Intellectual Property

All intellectual property rights in the Application and its content — including, without limitation, the software code, database structure, user interface design, text, graphics, logos, icons, images, and any other material — are owned by or licensed to Streat Grocery and are protected by German and international copyright law, trade mark law, database rights, and other applicable intellectual property legislation.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Application for the purposes contemplated by these Terms. This licence does not include the right to: (a) copy, reproduce, or distribute any part of the Application; (b) modify, adapt, translate, or create derivative works; (c) sub-license, sell, or otherwise exploit the Application or any part of it commercially; or (d) use any trade mark, logo, or other distinctive sign of Streat Grocery without prior written consent.

Where you upload receipt images or provide other content, you retain all intellectual property rights in that content but grant us a non-exclusive, royalty-free licence to process, store, and use that content solely for the purposes of operating the loyalty programme in accordance with these Terms and the Privacy Policy.

12. Consumer Statutory Rights and Withdrawal

12.1 Statutory Consumer Rights

Nothing in these Terms limits or excludes any right you have as a consumer under applicable German law, including the Bürgerliches Gesetzbuch (BGB), the Gesetz gegen den unlauteren Wettbewerb (UWG), and any implementing legislation of EU consumer protection directives. In the event of any conflict between these Terms and mandatory applicable consumer protection law, the mandatory law prevails.

12.2 Right of Withdrawal for Digital Services (§§ 355, 356(5) BGB)

Under German law, consumers generally have a 14-day right of withdrawal from contracts for digital services concluded at a distance. However, pursuant to § 356(5) BGB, the right of withdrawal is extinguished if the provider has begun performance of a contract for the supply of digital content or a digital service before the expiry of the withdrawal period, and:

• the consumer has expressly consented to performance beginning before expiry of the withdrawal period; and
• the consumer has acknowledged that the right of withdrawal is thereby extinguished.

By checking the consent box during registration, you expressly request immediate performance of the digital loyalty service (i.e., immediate creation of your Account and activation of the stamp-earning functionality) and acknowledge that your right of withdrawal is thereby extinguished upon our commencement of performance. As the service is provided entirely free of charge, the extinguishment of the withdrawal right involves no financial detriment to you.

If you do not wish to waive the withdrawal right, do not check the consent box. You may close your Account at any time via My Account → Danger Zone → Delete My Account.

13. Disclaimer of Warranties

To the fullest extent permitted by applicable law (subject always to Section 14.4 below), we disclaim all representations and warranties, whether express or implied, statutory or otherwise, including warranties of satisfactory quality, fitness for a particular purpose, non-infringement, and compatibility with your device or software environment.

In particular, we do not warrant or represent that:

• The Application will be available continuously, without interruption or error, or free from security vulnerabilities.
• Any specific Stamp will be awarded within any particular timeframe after a receipt is submitted.
• The Application will function correctly on any particular device, operating system, or browser.
• The loyalty programme will continue to operate indefinitely or on any particular terms beyond any applicable notice period.

14. Limitation of Liability

14.1 General Cap

Subject to Sections 14.2 and 14.4, our total aggregate liability to you arising out of or in connection with these Terms or your use of the Application, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed:

• the aggregate monetary face value of all Vouchers validly held in your Account at the time the claim arises; or
• €100 (one hundred euros), whichever is greater.

14.2 Excluded Losses

Subject to Section 14.4, and to the extent permitted by applicable German law, we shall not be liable to you for:

• Any loss of Stamps or Vouchers arising solely from a temporary technical fault, provided we take commercially reasonable steps to restore your account data to its correct state.
• Any indirect, special, consequential, or punitive loss, including loss of profit, loss of revenue, loss of savings, loss of data beyond our documented retention obligations, or loss of business.
• Any loss or damage caused by events outside our reasonable control (see Section 16 — Force Majeure).
• Any loss arising from your breach of these Terms, including fraudulent receipt submissions.
• Any loss arising from your failure to keep your email account secure.

14.3 Free Service Consideration

You acknowledge that the Application is provided entirely free of monetary charge, and that the allocation of risk in Sections 13 and 14 reflects this. The limitation of liability in Section 14.1 is reasonable having regard to the fact that you pay nothing to use the service.

14.4 Mandatory Liability — Not Excluded

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence (§ 309 Nr. 7(a) BGB);
• Damage caused by our intentional or grossly negligent conduct (§ 309 Nr. 7(b) BGB);
• Fraudulent misrepresentation or deceit;
• Any other liability that cannot be lawfully limited or excluded under mandatory German consumer protection law, including liability under the Produkthaftungsgesetz (Product Liability Act).

15. Suspension and Termination

15.1 Termination by You

You may close your Account and terminate these Terms at any time by navigating to My Account → Danger Zone → Delete My Account and confirming by typing "DELETE". Account closure is effective immediately, subject to a 30-day data deletion window as described in the Privacy Policy. All accrued Stamps and unredeemed Vouchers are permanently forfeited on closure, with no compensation payable.

15.2 Suspension or Termination by Us

We may suspend or permanently terminate your Account, with or without prior notice depending on the severity of the cause, if:

• We reasonably suspect or have evidence that you have breached any provision of Section 10 (Acceptable Use), including fraudulent receipt submissions.
• You have created more than one Account.
• You have provided materially false information during registration or subsequently.
• We are required to do so by law, court order, or direction of a competent authority.
• Continued operation of your Account poses a risk to the security or integrity of the Application or its other users.

Where we terminate for cause, all accrued Stamps and Vouchers are forfeited without compensation. We will inform you of the termination and the reason where we are legally permitted to do so.

15.3 Consequences of Termination for Reasons Other Than Cause

Where we close your Account for reasons not attributable to your breach of these Terms (for example, as a consequence of programme discontinuation under Section 9.2), any Vouchers validly held in your Account at the date of closure notice will be honoured in-store for a period of 90 days from the date of the closure notice, upon presentation of proof of identity and the Voucher code.

16. Force Majeure

Neither party shall be in breach of these Terms or liable for any failure or delay in performance of obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond that party's reasonable control, including but not limited to: acts of God; pandemic or epidemic; governmental actions or regulations; civil unrest; strikes or industrial action (other than involving that party's own employees); failure of internet infrastructure or telecommunications networks not operated by that party; or cyberattacks by third parties despite reasonable security measures being in place ("Force Majeure Event").

The party affected by a Force Majeure Event shall notify the other as soon as reasonably practicable and shall use commercially reasonable endeavours to mitigate the impact of the Force Majeure Event. If the Force Majeure Event continues for more than 90 consecutive days, either party may terminate these Terms on 14 days' written notice without liability to the other, except that any Vouchers already validly earned shall be honoured pursuant to Section 15.3.

17. Privacy and Data Protection

The collection and processing of your personal data in connection with the Application is governed by our Privacy Policy, which is incorporated into these Terms by reference and forms part of the agreement between us. By accepting these Terms, you confirm that you have read and understood the Privacy Policy.

In the event of any conflict between these Terms and the Privacy Policy on a matter of data protection, the Privacy Policy shall prevail.

18. Changes to These Terms

We may update these Terms from time to time. Changes are categorised as follows:

• Material changes (changes that expand your obligations, restrict your rights, or change the fundamental nature of the service): We will give at least 30 days' advance notice by email to your registered address and by prominent in-app notice. The effective date of the change will be stated clearly. If you do not accept the changed Terms, you must close your Account before the effective date; continued use after the effective date constitutes acceptance.
• Non-material changes (corrections of typographical errors, clarifications that do not change the substance of any right or obligation, updates to contact details or legal citations): We will update the version number and effective date at the top of this document. These changes take effect on publication.

All versions of these Terms are stored internally and available on request at info@streatgrocery.com.

19. General Provisions

19.1 Entire Agreement

These Terms, together with the Privacy Policy incorporated by reference, constitute the entire agreement between you and us with respect to your use of the Application and supersede all prior agreements, representations, warranties, and understandings, whether written or oral, relating to the same subject matter.

19.2 Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, or if such modification is not possible, shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect. Sections 14.1 and 14.2 shall be read together; if either is found unenforceable, the other shall not automatically fail.

19.3 Waiver

No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy. No single or partial exercise of any right or remedy shall preclude or restrict any further exercise of that or any other right or remedy. Waiver of any breach shall not be deemed a waiver of any subsequent breach of the same or any other provision.

19.4 Assignment

You may not assign, transfer, sub-license, or otherwise deal in any way with your rights or obligations under these Terms without our prior written consent. We may assign our rights or obligations under these Terms to a successor entity (including in connection with a merger, acquisition, or business transfer) provided the assignee agrees to be bound by these Terms with respect to you. We will notify you of any assignment within 30 days.

19.5 No Third-Party Rights

These Terms do not create any rights that are enforceable by any person who is not a party to them (Vertrag zugunsten Dritter), unless expressly stated. The Contracts (Rights of Third Parties) Act 1999 does not apply (this agreement is governed by German law).

19.6 Notices

Any notice or communication under these Terms shall be in writing (email is acceptable). Notices from us to you will be sent to your registered email address and will be deemed received 24 hours after sending. Notices from you to us should be sent to info@streatgrocery.com and will be deemed received when we acknowledge receipt by email reply.

20. Governing Law and Dispute Resolution

20.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding its conflict of law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions of the country in which you habitually reside shall not be prejudiced by this choice of law (Art. 6(2) Rome I Regulation).

20.2 Informal Dispute Resolution

In the event of a dispute, we encourage you to contact us first at info@streatgrocery.com. We will use reasonable endeavours to resolve disputes amicably and promptly. We aim to respond to all complaints within 5 Working Days.

20.3 EU Online Dispute Resolution Platform

The European Commission makes available an online dispute resolution (ODR) platform pursuant to Regulation (EU) No 524/2013. The platform may be accessed at: https://ec.europa.eu/consumers/odr. Our email address for ODR purposes: info@streatgrocery.com.

We are not obligated to participate in consumer arbitration proceedings before a Verbraucherschlichtungsstelle (consumer arbitration board) and do not currently participate in any such scheme. We are, however, willing to do so in good faith if mutually agreed.

20.4 Jurisdiction

Subject to mandatory consumer protection law in your country of habitual residence, you agree that any dispute not resolved informally shall be subject to the exclusive jurisdiction of the courts of Berlin, Germany. If you are a consumer resident in an EU member state, you also have the right to bring proceedings in the courts of your country of habitual residence.

21. Contact

These Terms of Service were prepared in accordance with: the Bürgerliches Gesetzbuch (BGB), including §§ 305–310 (AGB-Kontrolle), §§ 355–359 (Widerrufsrecht), and §§ 241–248 (obligations); the Gesetz gegen den unlauteren Wettbewerb (UWG); EU Directive 2011/83/EU on consumer rights; EU Directive 2019/2161 (Omnibus Directive); Regulation (EU) No 524/2013 (ODR Regulation); Regulation (EU) 2016/679 (GDPR); and applicable guidance from the Verbraucherzentrale Bundesverband (vzbv).